Certification Appeals and Complaints

Appeals

Candidates may file an appeal with the management for the attention of the appeals committee against the decision of the certification office after each certification stage and against withdrawal, cancellation or non-recertification within 30 days of the decision being made public. The appeal must be in writing and contain the appellant’s motions and their reasons.

The appeals committee's decision is final.

The appellant must pay a deposit in accordance with the schedule of fees when filing the appeal. If the appeal is rejected the costs of the proceedings (deposit) are borne by the appellant. The appellant has no financial claims of any kind against the certification office.

Complaints

Complaints about the staff of the certification office and the assessors may be submitted in writing to the management of the certification office. Management will decide how to treat complaints on a case by case basis.

Complaints against certified persons shall relate to the performance of their obligations vis-à-vis the PMAC-AMPC CB. They may be made to the certified person or submitted in writing to the management of the certification office. Management will decide how to treat complaints on a case by case basis (see also applications for recertification).

The PMAC-AMPC CB is not liable in any way for the work and conduct of persons it has certified. It carries out all certification proceedings with appropriate care.

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